{"id":251,"date":"2022-10-18T09:23:27","date_gmt":"2022-10-18T09:23:27","guid":{"rendered":"http:\/\/www.hideahose.eu\/?page_id=251"},"modified":"2026-02-03T10:22:37","modified_gmt":"2026-02-03T09:22:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hideahose.eu\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section\" id=\"section_1773239778\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1371323649\">\n\n\t<div id=\"col-1361504576\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-370548313\" class=\"text\">\n\t\t\n<h1>FAQ<\/h1>\n<p>Vous trouverez ici les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es<\/p>\n\t\t\n<style>\n#text-370548313 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1996034400\">\n\n\t<div id=\"col-608109016\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-606594672\" class=\"accordion-item\">\n\t\t<a id=\"accordion-606594672-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-is-hide-a-hose?\" aria-expanded=\"true\" aria-controls=\"accordion-606594672-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qu'est-ce que Hide a Hose ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-606594672-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-606594672-label\">\n\t\t\t\n<p>Un tuyau qui se range tout seul. Toujours \u00e0 port\u00e9e de main et toujours pr\u00eat \u00e0 l'emploi. Le tuyau de votre syst\u00e8me d'aspiration dispara\u00eet dans le mur. Aussi facilement et rapidement que vous le retirez. Avec hideahose, vous avez un tuyau flexible \u00e0 port\u00e9e de main pour aspirer \u00e0 chaque contact avec la poussi\u00e8re. Il n'est plus n\u00e9cessaire de ranger le tuyau. D'un simple mouvement de la main, il dispara\u00eet \u00e0 nouveau dans le mur en un rien de temps. Jetez un coup d'\u0153il \u00e0 nos<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2334375064\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2334375064-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-the-prices-on-the-website-include-vat?\" aria-expanded=\"false\" aria-controls=\"accordion-2334375064-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les prix indiqu\u00e9s sur le site Internet incluent-ils la TVA ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2334375064-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2334375064-label\">\n\t\t\t\n<p>Les prix de la boutique en ligne sont affich\u00e9s \u00e0 la fois avec et sans TVA. Vous pouvez utiliser la barre de d\u00e9filement dans la boutique pour indiquer comment vous souhaitez que les prix soient affich\u00e9s. Vous \u00eates un particulier ? Choisissez alors TVA incluse. Vous faites des achats pour votre entreprise ? Choisissez alors hors TVA.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1550644799\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1550644799-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-countries-do-you-deliver-to?\" aria-expanded=\"false\" aria-controls=\"accordion-1550644799-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Dans quels pays livrez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1550644799-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1550644799-label\">\n\t\t\t\n<p>Hide-A-Hose-Europe livre dans tous les pays de l'Union europ\u00e9enne et en dehors de l'Union europ\u00e9enne. Dans ce dernier cas, les d\u00e9lais de livraison peuvent \u00eatre plus longs en raison des r\u00e8gles et des formalit\u00e9s administratives suppl\u00e9mentaires auxquelles nous sommes soumis.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2073824599\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2073824599-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-hide-a-hose-compatible-with-any-brand-of-vacuum-system?\" aria-expanded=\"false\" aria-controls=\"accordion-2073824599-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Hide a Hose est-il compatible avec toutes les marques de syst\u00e8mes d'aspiration ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2073824599-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2073824599-label\">\n\t\t\t\n<p>L'installation d'un syst\u00e8me de r\u00e9tractation de tuyau Hide- a-Hose est fondamentalement la m\u00eame que l'installation des syst\u00e8mes de tuyauterie courants pour les aspirateurs centraux. Hide- a-Hose est compatible avec presque toutes les marques courantes qui utilisent un syst\u00e8me de tuyaux de 2\u2033. Vous pouvez simplement acheter ce syst\u00e8me de tuyaux dans votre pays aupr\u00e8s de votre fournisseur pr\u00e9f\u00e9r\u00e9, mais vous pouvez \u00e9galement le commander en collaboration avec la boutique en ligne de Hide- a-Hose.<br \/>Pour vous en assurer, v\u00e9rifiez si votre marque pr\u00e9f\u00e9r\u00e9e figure dans la liste ci-dessous :<\/p>\n<ul>\n<li>AstroVac<\/li>\n<li>AllVac<\/li>\n<li>Aertechnica<\/li>\n<li>Poutre<\/li>\n<li>BVC<\/li>\n<li>Crossvac<\/li>\n<li>Cyclovac<\/li>\n<li>Disan<\/li>\n<li>Duovac<\/li>\n<li>Enke<\/li>\n<li>Globaltek<\/li>\n<li>Hanson<\/li>\n<li>Husky<\/li>\n<li>Nilfisk<\/li>\n<li>Sach<\/li>\n<li>Supervac<\/li>\n<li>Systemair<\/li>\n<li>Thomas<\/li>\n<li>Tubo<\/li>\n<li>Tytan<\/li>\n<li>Vacuflo<\/li>\n<li>VacuMaid<\/li>\n<li>Vedasco<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2073926711\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2073926711-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-a-central-vacuum-system\" aria-expanded=\"false\" aria-controls=\"accordion-2073926711-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qu'est-ce qu'un syst\u00e8me d'aspiration centralis\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2073926711-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2073926711-label\">\n\t\t\t\n<p>Un aspirateur central, \u00e9galement appel\u00e9 aspirateur encastr\u00e9 ou aspirateur canalis\u00e9, est un appareil install\u00e9 de mani\u00e8re permanente dans un b\u00e2timent. Son objectif est d'\u00e9liminer efficacement la salet\u00e9 et les d\u00e9bris des maisons r\u00e9sidentielles et des structures commerciales. Ce syst\u00e8me innovant fonctionne en transportant les particules de salet\u00e9 \u00e0 travers un r\u00e9seau de tuyaux dissimul\u00e9s dans les murs, pour finalement les diriger vers un conteneur de collecte situ\u00e9 dans un local technique distant.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-698833374\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1801413105\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1801413105-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-to-do-if-i-want-to-return-an-item?\" aria-expanded=\"true\" aria-controls=\"accordion-1801413105-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que faire si je souhaite retourner un article ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1801413105-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1801413105-label\">\n\t\t\t\n<p>Apr\u00e8s r\u00e9ception de votre commande, vous disposez d'un d\u00e9lai de 14 jours pour retourner ou \u00e9changer votre commande - de pr\u00e9f\u00e9rence dans son emballage d'origine - sans donner de raison. Si vous souhaitez retourner un article, vous devez envoyer un courrier \u00e9lectronique dans lequel vous indiquez que vous souhaitez retourner les articles. Vous recevrez ensuite un formulaire de retour \u00e0 remplir et \u00e0 joindre aux articles retourn\u00e9s. Envoyez les articles \u00e0 l'adresse suivante Hide a Hose Europe, Veldstraat 8a, 5176NB, De Moer, Pays-Bas. Le mat\u00e9riel usag\u00e9, d\u00e9fectueux, endommag\u00e9, incomplet et command\u00e9 sp\u00e9cialement ne sera pas retourn\u00e9. Les frais d'exp\u00e9dition du retour sont \u00e0 votre charge. Veuillez conserver le bordereau de preuve d'exp\u00e9dition jusqu'\u00e0 ce que vous receviez notre confirmation de r\u00e9ception de l'envoi.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2613561092\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2613561092-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-in-case-of-shipping-damage?\" aria-expanded=\"false\" aria-controls=\"accordion-2613561092-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que dois-je faire en cas d'avarie de transport ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2613561092-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2613561092-label\">\n\t\t\t\n<p>LES DOMMAGES VISIBLES DUS AU TRANSPORT :<br \/>Votre commande est visiblement endommag\u00e9e ? Si c'est le cas, refusez l'envoi et demandez au transporteur de confirmer les dommages sur le bon de livraison. Il est \u00e9galement possible que le colis soit visiblement endommag\u00e9 mais que vous ne puissiez pas v\u00e9rifier imm\u00e9diatement si le produit contenu dans le colis est \u00e9galement endommag\u00e9. Vous pouvez alors accepter l'envoi, mais en indiquant toujours sur la lettre de voiture que vous le faites \u2018sous r\u00e9serve de dommages\u2019. Le produit est-il quand m\u00eame endommag\u00e9 ? Signalez le dommage dans les 24 heures suivant la livraison au service client\u00e8le de HideaHose (info@hideahose.eu), de pr\u00e9f\u00e9rence en joignant une photo num\u00e9rique du dommage.<\/p>\n<p>LES DOMMAGES INVISIBLES DUS AU TRANSPORT :<br \/>Si les dommages dus au transport ne sont d\u00e9couverts qu'apr\u00e8s l'ouverture de l'emballage, celui-ci est normalement sign\u00e9 pour bonne r\u00e9ception, ce qui rejette en principe toute r\u00e9clamation en responsabilit\u00e9. Dans ce cas, le destinataire doit \u00eatre en mesure de prouver que le dommage est d\u00fb \u00e0 la faute du transporteur. Signalez le dommage dans les 24 heures suivant la livraison au service client\u00e8le de hideahose (info@hoseahose.eu), de pr\u00e9f\u00e9rence en joignant une photo num\u00e9rique du dommage.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-8325911\" class=\"accordion-item\">\n\t\t<a id=\"accordion-8325911-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-delivery-time?\" aria-expanded=\"false\" aria-controls=\"accordion-8325911-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quel est le d\u00e9lai de livraison ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-8325911-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-8325911-label\">\n\t\t\t\n<p>La rapidit\u00e9 est la norme ! La livraison est rapide et se fait presque toujours \u00e0 partir du stock. Chaque jour ouvrable, les commandes sont exp\u00e9di\u00e9es depuis l'entrep\u00f4t central selon le principe suivant : command\u00e9 avant 12h00 = exp\u00e9di\u00e9 le jour m\u00eame ! En g\u00e9n\u00e9ral, votre commande sera livr\u00e9e 1 ou 2 jours plus tard. Une autre date de livraison ? Vous pouvez indiquer si vous souhaitez que votre commande soit livr\u00e9e \u00e0 une autre date ou \u00e0 une autre adresse.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-215001704\" class=\"accordion-item\">\n\t\t<a id=\"accordion-215001704-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-is-hide-a-hose-cheaper-than-retraflex-and-other-brands?\" aria-expanded=\"false\" aria-controls=\"accordion-215001704-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Pourquoi Hide-a-Hose est-il moins cher que Retraflex et d'autres marques ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-215001704-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-215001704-label\">\n\t\t\t\n<p>Hide a Hose Europe livre directement \u00e0 l'utilisateur final. Avec d'autres marques, telles que Retraflex, Pratico et Chameleon, vous payez \u00e9galement, sans le voir, les frais li\u00e9s aux revendeurs et \u00e0 leur logistique. Dans la boutique en ligne hideahose, vous \u00e9conomisez une grande partie de ces frais. C'est ainsi que nous maintenons des prix bas et une rapidit\u00e9 \u00e9lev\u00e9e !<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1773239778 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":739,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-251","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Hide A Hose Europe<\/title>\n<meta name=\"description\" content=\"Everything you want to know about Hide A Hose. Read about it in our frequently asked questions. Why we do what we do and more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hideahose.eu\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Hide A Hose Europe\" \/>\n<meta property=\"og:description\" content=\"Everything you want to know about Hide A Hose. Read about it in our frequently asked questions. 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