{"id":251,"date":"2022-10-18T09:23:27","date_gmt":"2022-10-18T09:23:27","guid":{"rendered":"http:\/\/www.hideahose.eu\/?page_id=251"},"modified":"2026-02-03T10:22:37","modified_gmt":"2026-02-03T09:22:37","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.hideahose.eu\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section\" id=\"section_1510836229\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-138183190\">\n\n\t<div id=\"col-1907420000\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-760759592\" class=\"text\">\n\t\t\n<h1>FAQ<\/h1>\n<p>Aqui encontra as respostas \u00e0s perguntas mais frequentes<\/p>\n\t\t\n<style>\n#text-760759592 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-680476264\">\n\n\t<div id=\"col-1566299059\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3502043674\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3502043674-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-is-hide-a-hose?\" aria-expanded=\"true\" aria-controls=\"accordion-3502043674-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que \u00e9 Hide a Hose?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3502043674-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3502043674-label\">\n\t\t\t\n<p>Uma mangueira que se guarda sozinha. Sempre ao alcance da m\u00e3o e sempre pronta a utilizar. A mangueira do seu sistema de aspira\u00e7\u00e3o desaparece na parede. Com a mesma facilidade e rapidez com que a retira. Com a hideahose tem uma mangueira flex\u00edvel \u00e0 m\u00e3o para aspirar em cada contacto com o p\u00f3. J\u00e1 n\u00e3o \u00e9 necess\u00e1rio guardar a mangueira. Com um simples movimento da m\u00e3o, volta a desaparecer na parede num instante. Veja a nossa<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1132551302\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1132551302-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-the-prices-on-the-website-include-vat?\" aria-expanded=\"false\" aria-controls=\"accordion-1132551302-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Os pre\u00e7os no s\u00edtio Web incluem IVA?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1132551302-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1132551302-label\">\n\t\t\t\n<p>Os pre\u00e7os na loja virtual s\u00e3o apresentados com e sem IVA. Pode utilizar a barra deslizante na loja para indicar como pretende que os pre\u00e7os sejam apresentados. \u00c9 uma pessoa singular? Ent\u00e3o escolha incluindo IVA. Est\u00e1 a fazer compras para a sua empresa? Ent\u00e3o escolha IVA exclusivo.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-329945045\" class=\"accordion-item\">\n\t\t<a id=\"accordion-329945045-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-countries-do-you-deliver-to?\" aria-expanded=\"false\" aria-controls=\"accordion-329945045-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Em que pa\u00edses efectuam entregas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-329945045-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-329945045-label\">\n\t\t\t\n<p>A Hide-A-Hose-Europe efectua entregas em todos os pa\u00edses da Uni\u00e3o Europeia e fora da Uni\u00e3o Europeia. Este \u00faltimo poder\u00e1 demorar mais algum tempo devido a regras e burocracias adicionais a que estamos obrigados.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1415273416\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1415273416-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-hide-a-hose-compatible-with-any-brand-of-vacuum-system?\" aria-expanded=\"false\" aria-controls=\"accordion-1415273416-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>A mangueira Hide a Hide \u00e9 compat\u00edvel com qualquer marca de sistema de v\u00e1cuo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1415273416-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1415273416-label\">\n\t\t\t\n<p>Instalar um sistema de retra\u00e7\u00e3o de mangueira Hide- a-Hose \u00e9 basicamente o mesmo que instalar sistemas de tubagem comuns para aspiradores centrais. O Hide- a-Hose \u00e9 compat\u00edvel com quase todas as marcas comuns que utilizam um sistema de tubagem de 2\u2033. Pode simplesmente comprar este sistema de tubagem no seu pa\u00eds, no seu fornecedor favorito, mas tamb\u00e9m pode encomend\u00e1-lo na loja online da hideahose.<br \/>Para ter a certeza, verifique se a sua marca favorita est\u00e1 listada abaixo:<\/p>\n<ul>\n<li>AstroVac<\/li>\n<li>AllVac<\/li>\n<li>Aerot\u00e9cnica<\/li>\n<li>Feixe<\/li>\n<li>BVC<\/li>\n<li>Crossvac<\/li>\n<li>Ciclovac<\/li>\n<li>Disan<\/li>\n<li>Duovac<\/li>\n<li>Enke<\/li>\n<li>Globaltek<\/li>\n<li>Hanson<\/li>\n<li>Husky<\/li>\n<li>Nilfisk<\/li>\n<li>Sach<\/li>\n<li>Supervac<\/li>\n<li>Systemair<\/li>\n<li>Tom\u00e1s<\/li>\n<li>Tubo<\/li>\n<li>Tytan<\/li>\n<li>Vacuflo<\/li>\n<li>Empregada de limpeza<\/li>\n<li>Vedasco<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2890392748\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2890392748-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-a-central-vacuum-system\" aria-expanded=\"false\" aria-controls=\"accordion-2890392748-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que \u00e9 um sistema de aspira\u00e7\u00e3o central?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2890392748-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2890392748-label\">\n\t\t\t\n<p>Um aspirador central, tamb\u00e9m conhecido como aspirador embutido ou canalizado, \u00e9 um aparelho instalado permanentemente dentro de um edif\u00edcio. O seu objetivo \u00e9 eliminar eficazmente a sujidade e os detritos tanto de resid\u00eancias como de estruturas comerciais. Este sistema inovador funciona transportando as part\u00edculas de sujidade atrav\u00e9s de uma rede de tubos ocultos nas paredes, direcionando-as para um recipiente de recolha localizado num espa\u00e7o utilit\u00e1rio distante.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-858652303\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-4209089036\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4209089036-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-to-do-if-i-want-to-return-an-item?\" aria-expanded=\"true\" aria-controls=\"accordion-4209089036-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se quiser devolver um artigo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4209089036-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-4209089036-label\">\n\t\t\t\n<p>Ap\u00f3s a rece\u00e7\u00e3o da sua encomenda, disp\u00f5e de 14 dias para devolver ou trocar a sua encomenda - de prefer\u00eancia na sua embalagem original - sem necessidade de indicar o motivo. Se pretender devolver um artigo, deve enviar uma mensagem de correio eletr\u00f3nico na qual indica que pretende devolver os artigos. De seguida, receber\u00e1 um formul\u00e1rio de devolu\u00e7\u00e3o que dever\u00e1 ser preenchido e anexado aos artigos devolvidos. Enviar os materiais para: Hide a Hose Europe, Veldstraat 8a, 5176NB, De Moer, Pa\u00edses Baixos. Os materiais usados, defeituosos, danificados, incompletos e especialmente encomendados n\u00e3o ser\u00e3o devolvidos. Os custos de envio da devolu\u00e7\u00e3o s\u00e3o por sua conta. Por favor, guarde o tal\u00e3o do comprovativo de envio at\u00e9 receber a nossa confirma\u00e7\u00e3o de que recebemos a encomenda.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3299710031\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3299710031-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-in-case-of-shipping-damage?\" aria-expanded=\"false\" aria-controls=\"accordion-3299710031-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>O que devo fazer em caso de danos de transporte?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3299710031-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3299710031-label\">\n\t\t\t\n<p>DANOS DE TRANSPORTE VIS\u00cdVEIS:<br \/>A sua encomenda est\u00e1 visivelmente danificada? Em caso afirmativo, recuse o envio e pe\u00e7a \u00e0 transportadora que confirme os danos na nota de entrega. Tamb\u00e9m \u00e9 poss\u00edvel que a embalagem esteja visivelmente danificada, mas n\u00e3o pode verificar imediatamente se o produto contido na embalagem tamb\u00e9m est\u00e1 danificado. Nesse caso, pode aceitar o envio, mas indique sempre na guia de transporte que o faz \u2018sujeito a danos\u2019. O produto est\u00e1 danificado? Comunique os danos no prazo de 24 horas ap\u00f3s a entrega ao servi\u00e7o de apoio ao cliente da HideaHose (info@hideahose.eu), de prefer\u00eancia com uma fotografia digital dos danos.<\/p>\n<p>DANOS INVIS\u00cdVEIS DE TRANSPORTE:<br \/>Se os danos de transporte s\u00f3 forem detectados ap\u00f3s a abertura da embalagem, esta \u00e9 normalmente objeto de uma assinatura de boa rece\u00e7\u00e3o, pelo que, em princ\u00edpio, qualquer pedido de indemniza\u00e7\u00e3o \u00e9 rejeitado. Neste caso, o destinat\u00e1rio deve poder provar que os danos ocorridos s\u00e3o da responsabilidade do transportador. Comunicar os danos no prazo de 24 horas ap\u00f3s a entrega ao servi\u00e7o de apoio ao cliente da hideahose (info@hoseahose.eu), de prefer\u00eancia com uma fotografia digital dos danos.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2769015273\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2769015273-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-delivery-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2769015273-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 o prazo de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2769015273-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2769015273-label\">\n\t\t\t\n<p>A rapidez \u00e9 a norma! A entrega \u00e9 r\u00e1pida e quase sempre a partir do stock. Todos os dias \u00fateis, as encomendas s\u00e3o expedidas do armaz\u00e9m central de acordo com o princ\u00edpio: encomenda antes das 12:00 = expedi\u00e7\u00e3o no mesmo dia! Normalmente, a sua encomenda \u00e9 entregue 1 ou 2 dias mais tarde. Data de entrega diferente? Pode indicar se pretende que a sua encomenda seja entregue numa data diferente ou num endere\u00e7o diferente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2301476156\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2301476156-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-is-hide-a-hose-cheaper-than-retraflex-and-other-brands?\" aria-expanded=\"false\" aria-controls=\"accordion-2301476156-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Porque \u00e9 que a Hide-a-Hose \u00e9 mais barata do que a Retraflex e outras marcas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2301476156-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2301476156-label\">\n\t\t\t\n<p>A Hide a Hose Europe entrega diretamente ao utilizador final. Com outras marcas, como Retraflex, Pratico e Chameleon, tamb\u00e9m paga, sem ver, os custos dos revendedores e da sua log\u00edstica. Na loja online da hideahose, poupa grande parte desses custos. \u00c9 assim que mantemos os pre\u00e7os baixos e a rapidez elevada!<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1510836229 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":739,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-251","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Hide A Hose Europe<\/title>\n<meta name=\"description\" content=\"Everything you want to know about Hide A Hose. Read about it in our frequently asked questions. Why we do what we do and more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hideahose.eu\/pt\/perguntas-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Hide A Hose Europe\" \/>\n<meta property=\"og:description\" content=\"Everything you want to know about Hide A Hose. Read about it in our frequently asked questions. 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