FAQ

Here you will find the answers to the most frequently asked questions

What is Hide a Hose?

A hose that stores itself. Always within reach and always ready to use. The hose of your vacuum system disappears into the wall. Just as easily and as quickly as you take it out. With hideahose you have a flexible hose at hand for vacuuming at every dust contact. Storing the hose is no longer necessary. With a simple hand movement, it disappears back into the wall in no time.

The prices in the web shop are displayed both including and excluding VAT. You can use the slider in the shop to indicate how you want the prices to be displayed. Are you a private person? Then choose including VAT. Are you shopping for your company? Then choose exclusive VAT.

Hide a Hose can be ordered online if you live in one of the following countries:

  • Belgium
  • Denmark
  • Germany
  • Finland
  • France
  • Italy
  • Luxembourg
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Spain
  • Sweden

Installing a Hide- a-Hose hose retraction system is basically the same as installing common piping systems for central vacuums. Hide- a-Hose matches with almost all common brands that use a 2″ piping system. You can simply buy this piping system in your own country from your favorite supplier, but you can also co-order it from the hideahose web shop.
To be sure, check if your favorite brand is listed below:

  • AstroVac
  • AllVac
  • Aertechnica
  • Beam
  • BVC
  • Crossvac
  • Cyclovac
  • Disan
  • Duovac
  • Enke
  • Globaltek
  • Hanson
  • Husky
  • Nilfisk
  • Sach
  • Supervac
  • Systemair
  • Thomas
  • Tubo
  • Tytan
  • Vacuflo
  • VacuMaid
  • Vedasco

A central vacuum cleaner, also referred to as a built-in or ducted vacuum cleaner, is an appliance that is permanently installed within a building. Its purpose is to effectively eliminate dirt and debris from both residential homes and commercial structures. This innovative system operates by transporting dirt particles through a network of piping concealed within the walls, ultimately directing them to a collection container located in a distant utility space.

What to do if I want to return an item?

After receiving your order, you have 14 days to return or exchange your order – preferably in its original packaging – without giving a reason. If you want to return an article you are requested to request an RZG number from customer service by email. The return number will be sent to you by email. Write the RZG number on the (copy) invoice and send it along with your return shipment. Send the materials to: Hide a Hose Europe, Warehouse (returns department), Zinkstraat 7, 4823 AD Breda, The Netherlands. Used, defective, damaged, incomplete and specially ordered materials will not be returned. The shipping costs of returning are in most cases for your account.

VISIBLE SHIPPING DAMAGE:
Is your order visibly damaged? If so, refuse the shipment and have the carrier confirm the damage on the delivery notee. It is also possible that the package is visibly damaged but you cannot immediately check whether the product in the package is also damaged. You can then accept the shipment but always state on the waybill that you do so ‘subject to damage’. Is the product damaged anyway? Report the damage within 24 hours of delivery to HideaHose customer service (info@hideahose.eu), preferably with a digital photo of the damage.

INVISIBLE SHIPPING DAMAGE:
If the transport damage is only discovered after opening the packaging, it is normally signed for good receipt whereby in principle any liability claim is rejected. In this case, the recipient must be able to prove that the damage occurred is the fault of the carrier. Report the damage within 24 hours of delivery to hideahose customer service (info@hoseahose.eu), preferably with a digital photo of the damage.

Speed is standard! Delivery is fast and almost always from stock. Every working day orders are shipped from the central warehouse according to the principle: ordered before 12:00 pm = shipped the same day! Usually your order will be delivered 1 or 2 days later. Different delivery date? You can indicate if you want your order to be delivered on a different date or to a different address.

Hide a Hose Europe delivers directly to the end user. With other brands, such as Retraflex, Pratico and Chameleon, you also pay, without seeing it, costs for resellers and their logistics. In the hideahose webshop, you save a large part of these costs. That’s how we keep prices low and speed high!